Boston Customs vs Norfolk Community
Comparing a Credit Union in Boston, MA with a Credit Union in Norfolk, MA using federal FDIC, NCUA, and CFPB data. Trust Grades reflect financial strength and complaint history.
| Boston Customs ↗ Credit Union · Boston, MA · Est. 1935 | Norfolk Community ↗ Credit Union · Norfolk, MA · Est. 1953 | |
|---|---|---|
| Trust Grade | A · 98/100 | A · 98/100 |
| Institution type | Credit Union | Credit Union |
| Location | Boston, MA | Norfolk, MA |
| Total assets | $2.5M | $33.6M |
| Net worth ratio | 16.6% | 12.2% |
| Return on assets | 2.5% | 1.2% |
| Shares & deposits | — | — |
| Members | 364 | 3,589 |
| CFPB complaints | 0 | 0 |
| Complaints / $1B assets | — | — |
| State rank | #1 of 122 | #6 of 122 |
| Established | 1935 | 1953 |
Boston Customs
- Assets: $2.5M
- Members: 364
- Capital ratio: 16.6%
- Return on assets: 2.5%
- CFPB complaints: 0
- State rank: #1 of 122
Norfolk Community
- Assets: $33.6M
- Members: 3,589
- Capital ratio: 12.2%
- Return on assets: 1.2%
- CFPB complaints: 0
- State rank: #6 of 122
Are both institutions federally insured?
Yes. Boston Customs is NCUA-insured and Norfolk Community is NCUA-insured. Both protect deposits up to $250,000 per depositor, per ownership category, regardless of Trust Grade. The Trust Grade reflects financial strength and complaint history — not the safety of insured deposits. Estimate your coverage →
Frequently asked questions
Which is better, Boston Customs or Norfolk Community?
Based on Bankzia's Trust Grade — which blends financial strength (capital ratio, ROA) with CFPB complaint history — Boston Customs scores higher with a grade of A (98/100). However, "better" depends on your needs: if you prioritize branch access, local service, or membership eligibility for a credit union, the lower-scoring option may still be the right choice for you.
Is Boston Customs safe?
Yes — Boston Customs is NCUA-insured, meaning deposits up to $250,000 per depositor, per ownership category are federally protected regardless of the institution's Trust Grade. Its Trust Grade is A (98/100), reflecting its financial strength and complaint history relative to peers.
Is Norfolk Community safe?
Yes — Norfolk Community is NCUA-insured, meaning deposits up to $250,000 per depositor, per ownership category are federally protected. Its Trust Grade is A (98/100).
What is the capital ratio of Boston Customs vs Norfolk Community?
Boston Customs has a net worth ratio of 16.6%, placing it in the top 36% of <$100M peers. Norfolk Community's ratio is 12.2%, placing it in the bottom 34% of <$100M peers. A higher capital ratio generally signals a stronger financial cushion.
How many complaints does Boston Customs have compared to Norfolk Community?
The CFPB database shows 0 complaints against Boston Customs, and 0 complaints against Norfolk Community. The per-$1B rate adjusts for institution size and is a more meaningful comparison metric.
How does Bankzia calculate the Trust Grade?
The Trust Grade combines a financial strength score (based on capital ratio, return on assets, and other FDIC/NCUA metrics) with a customer experience score derived from CFPB complaint data. The scores are weighted and normalized within peer groups by institution size and type. See our full methodology for details.
Compare Boston Customs with other Credit Unions in Massachusetts
Financial data from NCUA call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is independent and not affiliated with any government agency or financial institution.
