Frequently Asked Questions
Common questions about Bankzia, our data, and how to use the site.
A single 0–100 score we calculate for every U.S. bank and credit union. It blends financial strength (capital ratio, profitability) with customer experience (CFPB complaint rate, response timeliness, and how often complaints end in relief). It is Bankzia's independent, documented opinion — not an official rating. Full details on the methodology page.
