Consumer complaints by product

12,849,886 CFPB complaints across 14 financial product categories over our analysis window. The biggest driver, by far, is credit reporting.

Credit reporting or other personal consumer reports10,644,827
Debt collection669,245
Credit reporting, credit repair services, or other personal consumer reports644,815
Credit card232,105
Checking or savings account227,163
Money transfer, virtual currency, or money service132,491
Mortgage84,233
Vehicle loan or lease58,655
Student loan56,570
Credit card or prepaid card35,310
Payday loan, title loan, personal loan, or advance loan32,755
Prepaid card17,814
Debt or credit management9,218
Payday loan, title loan, or personal loan4,685

Source: CFPB Consumer Complaint Database. See the most-complained-about institutions →

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