Banks & Credit Unions With the Most CFPB Complaints

Institutions ranked by total complaints filed with the Consumer Financial Protection Bureau over our analysis window. Large institutions naturally see more — check the per-$1B rate on each profile.

Showing top 50 by complaints.

1
73
Capital One, National Association
bank · Mclean, VA · $672.0B assets · 87,532 complaints
2
69
Jpmorgan Chase Bank, National Association
bank · Columbus, OH · $4016.6B assets · 71,881 complaints
3
71
Wells Fargo Bank, National Association
bank · Sioux Falls, SD · $1852.2B assets · 66,776 complaints
4
72
Bank Of America, National Association
bank · Charlotte, NC · $2672.2B assets · 59,538 complaints
5
74
Citibank, National Association
bank · Sioux Falls, SD · $1933.6B assets · 55,276 complaints
6
73
Synchrony Bank
bank · Draper, UT · $114.9B assets · 39,008 complaints
7
71
Navy Federal Credit Union
credit union · Vienna, VA · $203.6B assets · 34,702 complaints
8
71
American Express National Bank
bank · Sandy, UT · $217.6B assets · 31,355 complaints
9
74
U.S. Bank National Association
bank · Cincinnati, OH · $683.4B assets · 17,464 complaints
10
69
Ally Bank
bank · Sandy, UT · $185.7B assets · 16,234 complaints
11
71
Goldman Sachs Bank Usa
bank · New York, NY · $751.8B assets · 16,012 complaints
12
73
Santander Bank, N.A.
bank · Wilmington, DE · $106.1B assets · 15,428 complaints
13
72
Truist Bank
bank · Charlotte, NC · $541.2B assets · 15,320 complaints
14
71
Barclays Bank Delaware
bank · Wilmington, DE · $46.6B assets · 13,662 complaints
15
72
Pnc Bank, National Association
bank · Wilmington, DE · $567.9B assets · 9,864 complaints
16
72
Citizens Bank, National Association
bank · Providence, RI · $227.1B assets · 7,015 complaints
17
70
Fifth Third Bank, National Association
bank · Cincinnati, OH · $296.1B assets · 5,422 complaints
18
74
The Huntington National Bank
bank · Columbus, OH · $284.1B assets · 3,847 complaints
19
72
Manufacturers And Traders Trust Company
bank · Buffalo, NY · $214.2B assets · 3,485 complaints
20
73
Regions Bank
bank · Birmingham, AL · $159.4B assets · 3,449 complaints
21
81
Pentagon
credit union · Mclean, VA · $29.4B assets · 2,958 complaints
22
74
Keybank National Association
bank · Cleveland, OH · $186.0B assets · 2,508 complaints
23
85
First National Bank Of Omaha
bank · Omaha, NE · $34.7B assets · 1,982 complaints
24
77
State Employees'
credit union · Raleigh, NC · $59.8B assets · 1,382 complaints
25
78
Suncoast
credit union · Tampa, FL · $20.5B assets · 1,029 complaints
26
73
Vystar
credit union · Jacksonville, FL · $13.8B assets · 981 complaints
27
85
Midfirst Bank
bank · Oklahoma City, OK · $42.1B assets · 975 complaints
28
79
First Technology
credit union · San Jose, CA · $28.6B assets · 866 complaints
29
75
Alliant
credit union · Chicago, IL · $19.7B assets · 839 complaints
30
88
Webster Bank, National Association
bank · Stamford, CT · $85.5B assets · 753 complaints
31
86
Charles Schwab Bank, Ssb
bank · Westlake, TX · $242.9B assets · 723 complaints
32
84
Optum Bank, Inc.
bank · Draper, UT · $21.0B assets · 715 complaints
33
83
Axos Bank
bank · San Diego, CA · $28.2B assets · 707 complaints
34
84
Morgan Stanley Private Bank, National Association
bank · Purchase, NY · $241.4B assets · 689 complaints
35
88
First-Citizens Bank & Trust Company
bank · Raleigh, NC · $235.5B assets · 670 complaints
36
77
Mountain America
credit union · Sandy, UT · $22.7B assets · 593 complaints
37
81
Boeing Employees
credit union · Tukwila, WA · $30.0B assets · 561 complaints
38
77
Banco Popular De Puerto Rico
bank · San Juan, PR · $60.6B assets · 560 complaints
39
91
First Horizon Bank
bank · Memphis, TN · $83.8B assets · 543 complaints
40
76
The Golden 1
credit union · Sacramento, CA · $21.7B assets · 537 complaints
41
83
America First
credit union · Riverdale, UT · $24.7B assets · 535 complaints
42
77
Arvest Bank
bank · Fayetteville, AR · $28.0B assets · 516 complaints
43
84
The Bank Of New York Mellon
bank · New York, NY · $467.3B assets · 513 complaints
44
74
Fourleaf
credit union · Bethpage, NY · $14.4B assets · 495 complaints
45
84
Randolph-Brooks
credit union · Universal City, TX · $19.2B assets · 493 complaints
46
78
Schoolsfirst
credit union · Santa Ana, CA · $36.7B assets · 396 complaints
47
89
Associated Bank, National Association
bank · Green Bay, WI · $45.5B assets · 357 complaints
48
90
First National Bank Of Pennsylvania
bank · Greenville, PA · $50.4B assets · 352 complaints
49
84
Mechanics Bank
bank · Walnut Creek, CA · $21.4B assets · 335 complaints
50
80
Meridian Bank
bank · Wayne, PA · $2.6B assets · 305 complaints
Best Banks by Trust GradeBest Credit Unions by Trust GradeHighest Complaint Rates (per $1B in assets)Largest Credit Unions by AssetsLargest Banks by Assets

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