Independence Bank vs Citizens Bank, National Association
Comparing a Bank in East Greenwich, RI with a Bank in Providence, RI using federal FDIC, NCUA, and CFPB data. Trust Grades reflect financial strength and complaint history.
| Independence Bank ↗ Bank · East Greenwich, RI · Est. 2003 | Citizens Bank, National Association ↗ Bank · Providence, RI · Est. 2005 | |
|---|---|---|
| Trust Grade | B · 89/100 | C · 72/100 |
| Institution type | Bank | Bank |
| Location | East Greenwich, RI | Providence, RI |
| Total assets | $13.7M | $227.1B |
| Capital ratio | 99.3% | 11.7% |
| Return on assets | -0.1% | 0.9% |
| Deposits | $0 | $186.9B |
| Branches | 1 | 977 |
| CFPB complaints | 0 | 7,015 |
| Complaints / $1B assets | — | 30.9 |
| On-time responses | — | 100.0% |
| State rank | #5 of 6 | #6 of 6 |
| Established | 2003 | 2005 |
Independence Bank
- Assets: $13.7M
- Deposits: $0
- Capital ratio: 99.3%
- Return on assets: -0.1%
- CFPB complaints: 0
- State rank: #5 of 6
Citizens Bank, National Association
- Assets: $227.1B
- Deposits: $186.9B
- Capital ratio: 11.7%
- Return on assets: 0.9%
- CFPB complaints: 7,015
- State rank: #6 of 6
Are both institutions federally insured?
Yes. Independence Bank is FDIC-insured and Citizens Bank, National Association is FDIC-insured. Both protect deposits up to $250,000 per depositor, per ownership category, regardless of Trust Grade. The Trust Grade reflects financial strength and complaint history — not the safety of insured deposits. Estimate your coverage →
Frequently asked questions
Which is better, Independence Bank or Citizens Bank, National Association?
Based on Bankzia's Trust Grade — which blends financial strength (capital ratio, ROA) with CFPB complaint history — Independence Bank scores higher with a grade of B (89/100). However, "better" depends on your needs: if you prioritize branch access, local service, or membership eligibility for a credit union, the lower-scoring option may still be the right choice for you.
Is Independence Bank safe?
Yes — Independence Bank is FDIC-insured, meaning deposits up to $250,000 per depositor, per ownership category are federally protected regardless of the institution's Trust Grade. Its Trust Grade is B (89/100), reflecting its financial strength and complaint history relative to peers.
Is Citizens Bank, National Association safe?
Yes — Citizens Bank, National Association is FDIC-insured, meaning deposits up to $250,000 per depositor, per ownership category are federally protected. Its Trust Grade is C (72/100).
What is the capital ratio of Independence Bank vs Citizens Bank, National Association?
Independence Bank has a capital ratio of 99.3%, placing it in the top 0% of <$100M peers. Citizens Bank, National Association's ratio is 11.7%, placing it in the top 28% of ≥$100B peers. A higher capital ratio generally signals a stronger financial cushion.
How many complaints does Independence Bank have compared to Citizens Bank, National Association?
The CFPB database shows 0 complaints against Independence Bank, and 7,015 complaints against Citizens Bank, National Association (30.9 per $1B in assets). The per-$1B rate adjusts for institution size and is a more meaningful comparison metric.
How does Bankzia calculate the Trust Grade?
The Trust Grade combines a financial strength score (based on capital ratio, return on assets, and other FDIC/NCUA metrics) with a customer experience score derived from CFPB complaint data. The scores are weighted and normalized within peer groups by institution size and type. See our full methodology for details.
Compare Independence Bank with other Banks in Rhode Island
Financial data from FDIC call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is independent and not affiliated with any government agency or financial institution.
