Route 31 vs Service 1
Comparing a Credit Union in Muskegon, MI with a Credit Union in Muskegon, MI using federal FDIC, NCUA, and CFPB data. Trust Grades reflect financial strength and complaint history.
| Route 31 ↗ Credit Union · Muskegon, MI · Est. 1949 | Service 1 ↗ Credit Union · Muskegon, MI · Est. 1940 | |
|---|---|---|
| Trust Grade | A · 98/100 | A · 98/100 |
| Institution type | Credit Union | Credit Union |
| Location | Muskegon, MI | Muskegon, MI |
| Total assets | $101.5M | $197.4M |
| Net worth ratio | 13.5% | 18.3% |
| Return on assets | 1.0% | 1.7% |
| Shares & deposits | — | — |
| Members | 9,472 | 21,204 |
| CFPB complaints | 0 | 0 |
| Complaints / $1B assets | — | — |
| State rank | #5 of 170 | #1 of 170 |
| Established | 1949 | 1940 |
Route 31
- Assets: $101.5M
- Members: 9,472
- Capital ratio: 13.5%
- Return on assets: 1.0%
- CFPB complaints: 0
- State rank: #5 of 170
Service 1
- Assets: $197.4M
- Members: 21,204
- Capital ratio: 18.3%
- Return on assets: 1.7%
- CFPB complaints: 0
- State rank: #1 of 170
Are both institutions federally insured?
Yes. Route 31 is NCUA-insured and Service 1 is NCUA-insured. Both protect deposits up to $250,000 per depositor, per ownership category, regardless of Trust Grade. The Trust Grade reflects financial strength and complaint history — not the safety of insured deposits. Estimate your coverage →
Frequently asked questions
Which is better, Route 31 or Service 1?
Based on Bankzia's Trust Grade — which blends financial strength (capital ratio, ROA) with CFPB complaint history — Route 31 scores higher with a grade of A (98/100). However, "better" depends on your needs: if you prioritize branch access, local service, or membership eligibility for a credit union, the lower-scoring option may still be the right choice for you.
Is Route 31 safe?
Yes — Route 31 is NCUA-insured, meaning deposits up to $250,000 per depositor, per ownership category are federally protected regardless of the institution's Trust Grade. Its Trust Grade is A (98/100), reflecting its financial strength and complaint history relative to peers.
Is Service 1 safe?
Yes — Service 1 is NCUA-insured, meaning deposits up to $250,000 per depositor, per ownership category are federally protected. Its Trust Grade is A (98/100).
What is the capital ratio of Route 31 vs Service 1?
Route 31 has a net worth ratio of 13.5%, placing it in the top 23% of $100M–1B peers. Service 1's ratio is 18.3%, placing it in the top 4% of $100M–1B peers. A higher capital ratio generally signals a stronger financial cushion.
How many complaints does Route 31 have compared to Service 1?
The CFPB database shows 0 complaints against Route 31, and 0 complaints against Service 1. The per-$1B rate adjusts for institution size and is a more meaningful comparison metric.
How does Bankzia calculate the Trust Grade?
The Trust Grade combines a financial strength score (based on capital ratio, return on assets, and other FDIC/NCUA metrics) with a customer experience score derived from CFPB complaint data. The scores are weighted and normalized within peer groups by institution size and type. See our full methodology for details.
Compare Route 31 with other Credit Unions in Michigan
Financial data from NCUA call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is independent and not affiliated with any government agency or financial institution.
