Consumer
Consumer is a credit union based in Greeneville, Tennessee, established in 1953, with $651 million in total assets serving 30,308 members. By Trust Grade it ranks 106th of 126 credit unions we track in Tennessee. Its net worth ratio of 10.6% trails most similarly sized credit unions (39th percentile), versus a Tennessee median of 13.9%. It was profitable over the most recent period, with a 1.08% return on assets. Consumers filed 64 complaints about Consumer Financial Services with the CFPB — 98.3 per $1B in assets, a higher rate than 77% of peers.
How Consumer compares to Tennessee peers
How we graded Consumer
The Trust Grade blends financial strength with complaint history. Full methodology →
- Well-capitalized (10.6% capital ratio)
- Strongly profitable (ROA 1.08%)
- 98.3 complaints per $1B in assets
The Trust Grade is Bankzia’s independent, documented opinion computed from public FDIC/NCUA/CFPB data — not an official rating, and not a statement about the safety of insured deposits. Report a data error or dispute this grade →
Consumer complaints (CFPB)
64 complaints filed with the CFPB against Consumer Financial Services — 98.3 per $1B in assets.
These records were matched to Consumer by name and may include complaints filed against other institutions with similar names. Complaint counts reflect what consumers reported to the CFPB and are not findings of wrongdoing. Report a mismatch →
Are deposits at Consumer insured?
Yes. Consumer is an NCUA-insured credit union. Deposits are federally insured up to $250,000per depositor, per ownership category — regardless of this institution's Trust Grade. The grade reflects financial strength and complaint history for comparison, not the safety of insured deposits.
Consumer: frequently asked questions
Is Consumer a good credit union?
Consumer earns a Bankzia Trust Grade of B (81/100, "Strong"), based on a financial-strength score of 93/100 and a customer-experience score of 43.5/100. Well-capitalized (10.6% capital ratio); Strongly profitable (ROA 1.08%).
Is Consumer NCUA-insured?
Yes. Consumer is a NCUA-insured credit union. Deposits are protected up to the standard NCUA limit of $250,000 per depositor, per ownership category.
How big is Consumer?
Consumer holds $651 million in total assets, ranking 106th of 126 credit unions we track in Tennessee. It serves 30,308 members.
How many complaints does Consumer have?
Consumers filed 64 complaints about Consumer Financial Services with the CFPB, or 98.3 per $1B in assets. 100% were answered on time. 0% closed with relief to the consumer.
Similar Credit Unions
Financial data from NCUA call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is an independent resource and is not affiliated with any government agency or financial institution. Figures are for general information, not financial advice.
