bank

Santander Bank, N.A.

Wilmington, DE · Est. 1907 · Website ↗
C
Trust Grade
Average
Score: 73/100

Santander Bank, N.A. is a bank based in Wilmington, Delaware, established in 1907, with $106.1 billion in total assets across 372 branches. By Trust Grade it ranks 14th of 16 banks we track in Delaware. Its capital ratio of 12.8% is stronger than 84% of similarly sized banks, versus a Delaware median of 13.8%. It was profitable over the most recent period, with a 1.00% return on assets. Consumers filed 15,428 complaints about SANTANDER HOLDINGS USA, INC. with the CFPB — 145.4 per $1B in assets, a higher rate than 96% of peers.

Total assets
$106.1B
≥$100B institution
Deposits
$85.6B
Branches
372
Capital ratio
12.8%
Top 16% of ≥$100B peers · Delaware median 13.8%
Return on assets
1.0%
Bottom 25% of ≥$100B peers · Delaware median 1.53%
Rank in Delaware
#14
of 16 banks

How Santander Bank, N.A. compares to Delaware peers

Capital ratio
Top 16% of ≥$100B peers
Santander Bank,
12.8%
Delaware median
13.8%
Higher capital ratio = stronger financial cushion
Return on assets
Bottom 25% of ≥$100B peers
Santander Bank,
1.0%
Delaware median
1.5%
Higher ROA = more profitable relative to asset base

How we graded Santander Bank, N.A.

The Trust Grade blends financial strength with complaint history. Full methodology →

Financial strength
98/100
Customer experience
48.63611615245009/100
Overall
C · 73
  • Strongly capitalized (12.8% capital ratio)
  • Strongly profitable (ROA 1.00%)
  • 145.4 complaints per $1B in assets
  • Resolves 26% of complaints with relief

Consumer complaints (CFPB)

15,428 complaints filed with the CFPB against SANTANDER HOLDINGS USA, INC. — 145.4 per $1B in assets.

Total complaints
15,428
Per $1B assets
145.4
Lower = better
Answered on time
99.9%
Closed with relief
25.7%
Complaints by product
Credit reporting or other personal consumer reports
5,771
Vehicle loan or lease
4,681
Debt collection
2,177
Checking or savings account
1,192
Credit reporting, credit repair services, or other personal consumer reports
855

Branch locations (372)

  • 102 Rogers St, Gloucester, MA 01930
  • 215 Atlantic Ave, Brooklyn, NY 11201
  • 1822 Massachusetts Ave, Lexington, MA 02420
  • 1 Union Sq, Elizabeth, NJ 07201
  • 223 Main St, Nashua, NH 03060
  • 5 Billerica Rd, Chelmsford, MA 01824
  • 300 Andover St, Peabody, MA 01960
  • 340 Main St, Haverhill, MA 01830
  • 150 Bridge St, Pelham, NH 03076
  • 489 Merrimack St, Lowell, MA 01854
  • 4261 Route 9 N, Howell, NJ 07731
  • 489 Lafayette Rd, Seabrook, NH 03874
  • 533 Washington St, Abington, MA 02351
  • 965 Great Plain Ave, Needham, MA 02492
  • 51 Main St, Orleans, MA 02653
  • 599 Massachusetts Ave, Cambridge, MA 02139
  • 7 Church St, Winchester, MA 01890
  • 296 Essex St, Lawrence, MA 01840
  • 700 Main St, Waltham, MA 02451
  • 105 Meriden Rd, Waterbury, CT 06705
  • 17 Union St, Manchester, MA 01944
  • 20 Beale St, Quincy, MA 02170
  • 51 Pleasant St, Weymouth, MA 02190
  • 116 W Township Line Rd, Havertown, PA 19083
  • 125 S Providence Rd, Media, PA 19063
  • 5300 W Baltimore Ave, Clifton Heights, PA 19018
  • 2401 E Venango St, Philadelphia, PA 19134
  • 495 Paraside Road, Swampscott, MA 01907
  • 622 George Washington Hwy, Lincoln, RI 02865
  • 235 Queen St, Southington, CT 06489
  • 437 Rutherford Ave, Boston, MA 02129
  • 1 Beacon St, Boston, MA 02108
  • 277 Linden St, Wellesley, MA 02482
  • 339 Washington St, Dedham, MA 02026
  • 9 Summer St, Hingham, MA 02043
  • 35 Market Sq, Lynn, MA 01905
  • 409 Massachusetts Ave, Acton, MA 01720
  • 624 Washington St, Newtonville, MA 02458
  • 77 Center St, Middleboro, MA 02346
  • 55 Bassett Lane And North Street, Hyannis, MA 02601

Are deposits at Santander Bank, N.A. insured?

Yes. Santander Bank, N.A. is an FDIC-insured bank (FDIC certificate #29950). Deposits are federally insured up to $250,000per depositor, per ownership category — regardless of this institution's Trust Grade. The grade reflects financial strength and complaint history for comparison, not the safety of insured deposits.

Santander Bank, N.A.: frequently asked questions

Is Santander Bank, N.A. a good bank?

Santander Bank, N.A. earns a Bankzia Trust Grade of C (73/100, "Average"), based on a financial-strength score of 98/100 and a customer-experience score of 48.63611615245009/100. Strongly capitalized (12.8% capital ratio); Strongly profitable (ROA 1.00%).

Is Santander Bank, N.A. FDIC-insured?

Yes. Santander Bank, N.A. is a FDIC-insured bank (FDIC certificate #29950). Deposits are protected up to the standard FDIC limit of $250,000 per depositor, per ownership category.

How big is Santander Bank, N.A.?

Santander Bank, N.A. holds $106.1 billion in total assets, ranking 14th of 16 banks we track in Delaware. It operates 372 branches.

How many complaints does Santander Bank, N.A. have?

Consumers filed 15,428 complaints about SANTANDER HOLDINGS USA, INC. with the CFPB, or 145.4 per $1B in assets. 100% were answered on time. 26% closed with relief to the consumer.

Similar Banks

Barclays Bank Delaware
bank · Wilmington, DE · $46.6B assets · 13,662 complaints
Td Bank Usa, National Association
bank · Wilmington, DE · $32.7B assets
Wilmington Savings Fund Society, Fsb
bank · Wilmington, DE · $22.0B assets
Comenity Bank
bank · Wilmington, DE · $7.8B assets
Wilmington Trust, National Association
bank · Wilmington, DE · $760M assets
Artisans' Bank
bank · Wilmington, DE · $720M assets

Financial data from FDIC call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is an independent resource and is not affiliated with any government agency or financial institution. Figures are for general information, not financial advice.

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