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Jpmorgan Chase Bank, National Association

Columbus, OH · Est. 1824 · Website ↗
D
Trust Grade
Below average
Score: 69/100

Jpmorgan Chase Bank, National Association is a bank based in Columbus, Ohio, established in 1824, with $4016.6 billion in total assets across 5357 branches. By Trust Grade it ranks 156th of 157 banks we track in Ohio. Its capital ratio of 8.4% trails most similarly sized banks (25th percentile), versus a Ohio median of 10.3%. It was profitable over the most recent period, with a 1.44% return on assets. Consumers filed 71,881 complaints about JPMORGAN CHASE & CO. with the CFPB — 17.9 per $1B in assets, a lower rate than 56% of peers.

Total assets
$4016.6B
≥$100B institution
Deposits
$2788.0B
Branches
5,357
Capital ratio
8.4%
Bottom 25% of ≥$100B peers · Ohio median 10.3%
Return on assets
1.4%
Top 16% of ≥$100B peers · Ohio median 0.93%
Rank in Ohio
#156
of 157 banks

How Jpmorgan Chase Bank, National Association compares to Ohio peers

Capital ratio
Bottom 25% of ≥$100B peers
Jpmorgan Chase
8.4%
Ohio median
10.3%
Higher capital ratio = stronger financial cushion
Return on assets
Top 16% of ≥$100B peers
Jpmorgan Chase
1.4%
Ohio median
0.9%
Higher ROA = more profitable relative to asset base

How we graded Jpmorgan Chase Bank, National Association

The Trust Grade blends financial strength with complaint history. Full methodology →

Financial strength
92/100
Customer experience
46.8168709394694/100
Overall
D · 69
  • Well-capitalized (8.4% capital ratio)
  • Strongly profitable (ROA 1.44%)
  • 17.9 complaints per $1B in assets

Consumer complaints (CFPB)

71,881 complaints filed with the CFPB against JPMORGAN CHASE & CO. — 17.9 per $1B in assets.

Total complaints
71,881
Per $1B assets
17.9
Lower = better
Answered on time
100.0%
Closed with relief
16.6%
Complaints by product
Checking or savings account
26,468
Credit card
16,458
Credit reporting or other personal consumer reports
12,132
Money transfer, virtual currency, or money service
5,458
Debt collection
4,070

Branch locations (5357)

  • 118 E Grand River Ave, Fowlerville, MI 48836
  • 7 W Main St, Riverhead, NY 11901
  • 203 E Berry St, Fort Wayne, IN 46802
  • 1475 Ruben M. Torres Boulevard, Brownsville, TX 78521
  • 4011 San Pedro Ave, San Antonio, TX 78212
  • 3800 E 42nd St, Odessa, TX 79762
  • 200 S 10th St, Mcallen, TX 78501
  • 111 S Garland Ave, Garland, TX 75040
  • 700 E Main St, Grand Prairie, TX 75050
  • 990 N Walnut Creek Dr, Mansfield, TX 76063
  • 600 Bailey Ave, Fort Worth, TX 76107
  • 512 E Highland Blvd, San Antonio, TX 78210
  • 2200 N Western Ave, Oklahoma City, OK 73106
  • 1934 Columbia Blvd, St. Helens, OR 97051
  • 2001 Beach St, Fort Worth, TX 76103
  • 1825 Market Center Blvd, Dallas, TX 75207
  • 42 W Main St, Smithtown, NY 11787
  • 2696 S Colorado Blvd, Denver, CO 80222
  • 7803 Long Point Rd, Houston, TX 77055
  • 11806 Wilcrest Dr, Houston, TX 77031
  • 120 E Wesley St, Wheaton, IL 60187
  • 5207 Airline Dr, Houston, TX 77022
  • 2325 Gus Thomasson Rd, Dallas, TX 75228
  • 2945 Walnut Hill Ln, Dallas, TX 75229
  • 11310 Chimney Rock Rd, Houston, TX 77035
  • 7301 Federal Blvd, Westminster, CO 80030
  • 5209 Wren Ave, El Paso, TX 79924
  • 15545 W National Ave, New Berlin, WI 53151
  • 122 Main St, New Canaan, CT 06840
  • 320 N New Rd, Waco, TX 76710
  • 568 Sw 5th St, Redmond, OR 97756
  • 2500 Arapahoe Ave, Boulder, CO 80302
  • 5407 N Interstate 35, Austin, TX 78723
  • 303 S Main St, Duncanville, TX 75116
  • 12875 Josey Ln, Farmers Branch, TX 75234
  • 603 S Broadway St, Boulder, CO 80305
  • 9409 Garland Rd, Dallas, TX 75218
  • 135 Shadow Mountain Dr, El Paso, TX 79912
  • 5500 W Alameda Ave, Lakewood, CO 80226
  • 831 N Lima Rd, Kendallville, IN 46755

Are deposits at Jpmorgan Chase Bank, National Association insured?

Yes. Jpmorgan Chase Bank, National Association is an FDIC-insured bank (FDIC certificate #628). Deposits are federally insured up to $250,000per depositor, per ownership category — regardless of this institution's Trust Grade. The grade reflects financial strength and complaint history for comparison, not the safety of insured deposits.

Jpmorgan Chase Bank, National Association: frequently asked questions

Is Jpmorgan Chase Bank, National Association a good bank?

Jpmorgan Chase Bank, National Association earns a Bankzia Trust Grade of D (69/100, "Below average"), based on a financial-strength score of 92/100 and a customer-experience score of 46.8168709394694/100. Well-capitalized (8.4% capital ratio); Strongly profitable (ROA 1.44%).

Is Jpmorgan Chase Bank, National Association FDIC-insured?

Yes. Jpmorgan Chase Bank, National Association is a FDIC-insured bank (FDIC certificate #628). Deposits are protected up to the standard FDIC limit of $250,000 per depositor, per ownership category.

How big is Jpmorgan Chase Bank, National Association?

Jpmorgan Chase Bank, National Association holds $4016.6 billion in total assets, ranking 156th of 157 banks we track in Ohio. It operates 5357 branches.

How many complaints does Jpmorgan Chase Bank, National Association have?

Consumers filed 71,881 complaints about JPMORGAN CHASE & CO. with the CFPB, or 17.9 per $1B in assets. 100% were answered on time. 17% closed with relief to the consumer.

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The Huntington National Bank
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Financial data from FDIC call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is an independent resource and is not affiliated with any government agency or financial institution. Figures are for general information, not financial advice.

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