Service
Service is a credit union based in Portsmouth, New Hampshire, established in 1957, with $6.6 billion in total assets serving 383,839 members. By Trust Grade it ranks 11th of 12 credit unions we track in New Hampshire. Its net worth ratio of 11.8% is stronger than 67% of similarly sized credit unions, versus a New Hampshire median of 9.8%. It was profitable over the most recent period, with a 0.94% return on assets. Consumers filed 94 complaints about Credit Service Company with the CFPB — 14.2 per $1B in assets, a higher rate than 62% of peers.
How Service compares to New Hampshire peers
How we graded Service
The Trust Grade blends financial strength with complaint history. Full methodology →
- Strongly capitalized (11.8% capital ratio)
- Profitable (ROA 0.94%)
- 14.2 complaints per $1B in assets
- Only 0% of complaints answered on time
The Trust Grade is Bankzia’s independent, documented opinion computed from public FDIC/NCUA/CFPB data — not an official rating, and not a statement about the safety of insured deposits. Report a data error or dispute this grade →
Consumer complaints (CFPB)
94 complaints filed with the CFPB against Credit Service Company — 14.2 per $1B in assets.
These records were matched to Service by name and may include complaints filed against other institutions with similar names. Complaint counts reflect what consumers reported to the CFPB and are not findings of wrongdoing. Report a mismatch →
Are deposits at Service insured?
Yes. Service is an NCUA-insured credit union. Deposits are federally insured up to $250,000per depositor, per ownership category — regardless of this institution's Trust Grade. The grade reflects financial strength and complaint history for comparison, not the safety of insured deposits.
Service: frequently asked questions
Is Service a good credit union?
Service earns a Bankzia Trust Grade of C (78/100, "Average"), based on a financial-strength score of 96/100 and a customer-experience score of 23.5/100. Strongly capitalized (11.8% capital ratio); Profitable (ROA 0.94%).
Is Service NCUA-insured?
Yes. Service is a NCUA-insured credit union. Deposits are protected up to the standard NCUA limit of $250,000 per depositor, per ownership category.
How big is Service?
Service holds $6.6 billion in total assets, ranking 11th of 12 credit unions we track in New Hampshire. It serves 383,839 members.
How many complaints does Service have?
Consumers filed 94 complaints about Credit Service Company with the CFPB, or 14.2 per $1B in assets. 0% were answered on time. 0% closed with relief to the consumer.
Similar Credit Unions
Financial data from NCUA call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is an independent resource and is not affiliated with any government agency or financial institution. Figures are for general information, not financial advice.
