Pentagon
Pentagon is a credit union based in Mclean, Virginia, established in 1935, with $29.4 billion in total assets serving 2,759,060 members. By Trust Grade it ranks 91st of 95 credit unions we track in Virginia. Its net worth ratio of 10.5% is stronger than 52% of similarly sized credit unions, versus a Virginia median of 11.9%. It was profitable over the most recent period, with a 1.26% return on assets. Consumers filed 2,958 complaints about PENTAGON FEDERAL CREDIT UNION with the CFPB — 100.6 per $1B in assets, a higher rate than 100% of peers.
How Pentagon compares to Virginia peers
How we graded Pentagon
The Trust Grade blends financial strength with complaint history. Full methodology →
- Well-capitalized (10.5% capital ratio)
- Strongly profitable (ROA 1.26%)
- 100.6 complaints per $1B in assets
Consumer complaints (CFPB)
2,958 complaints filed with the CFPB against PENTAGON FEDERAL CREDIT UNION — 100.6 per $1B in assets.
Are deposits at Pentagon insured?
Yes. Pentagon is an NCUA-insured credit union. Deposits are federally insured up to $250,000per depositor, per ownership category — regardless of this institution's Trust Grade. The grade reflects financial strength and complaint history for comparison, not the safety of insured deposits.
Pentagon: frequently asked questions
Is Pentagon a good credit union?
Pentagon earns a Bankzia Trust Grade of C (70/100, "Average"), based on a financial-strength score of 92/100 and a customer-experience score of 47.184922244759974/100. Well-capitalized (10.5% capital ratio); Strongly profitable (ROA 1.26%).
Is Pentagon NCUA-insured?
Yes. Pentagon is a NCUA-insured credit union. Deposits are protected up to the standard NCUA limit of $250,000 per depositor, per ownership category.
How big is Pentagon?
Pentagon holds $29.4 billion in total assets, ranking 91st of 95 credit unions we track in Virginia. It serves 2,759,060 members.
How many complaints does Pentagon have?
Consumers filed 2,958 complaints about PENTAGON FEDERAL CREDIT UNION with the CFPB, or 100.6 per $1B in assets. 100% were answered on time. 19% closed with relief to the consumer.
Similar Credit Unions
Financial data from NCUA call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is an independent resource and is not affiliated with any government agency or financial institution. Figures are for general information, not financial advice.
