Firstbank Puerto Rico is a bank based in Santurce, Puerto Rico, established in 1949, with $19.1 billion in total assets across 74 branches. By Trust Grade it ranks 4th of 5 banks we track in Puerto Rico. Its capital ratio of 10.0% trails most similarly sized banks (26th percentile), versus a Puerto Rico median of 10.4%. It was profitable over the most recent period, with a 1.80% return on assets. Consumers filed 268 complaints about FIRSTBANK PUERTO RICO with the CFPB — 14.1 per $1B in assets, a higher rate than 85% of peers.
How Firstbank Puerto Rico compares to Puerto Rico peers
How we graded Firstbank Puerto Rico
The Trust Grade blends financial strength with complaint history. Full methodology →
- Strongly capitalized (10.0% capital ratio)
- Strongly profitable (ROA 1.80%)
- 14.1 complaints per $1B in assets
Consumer complaints (CFPB)
268 complaints filed with the CFPB against FIRSTBANK PUERTO RICO — 14.1 per $1B in assets.
Branch locations (74)
- 207 Ave Ponce De Leon, San Juan, PR 00917
- The Marketplace, Unit #106, St John, VI 00830
- 11a & 11b Curacao Gade, Charlotte Amalie, VI 00802
- 4 Orange Grove Shopp Ctr # 5, Christiansted, VI 00820
- 4700 Estate Charlotte Amalie, S. 101, Charlotte Amalie, VI 00802
- Port Of Sales Mall 9100 Havenside Su, Charlotte Amalie, VI 00802
- Santa Rosa Shopping Center, Bayamon, PR 00959
- 207 Ave Ponce De Leon, San Juan, PR 00917
- 521 Ave Jose A Cedeno, Arecibo, PR 00612
- 1300 Ave Jesus T Pinero, San Juan, PR 00921
- Plazoleta Las Cumbres, Guaynabo, PR 00969
- 65th Infantry Avenue 13th Street, San Juan, PR 00926
- Centro Commercial Del Montehiedra Town Center, Avenida Los Romeros #9410, Rio Piedras, PR 00926
- Plaza Del Sol Shopping Center Avenid, Bayamon, PR 00961
- Plaza Del Caribe Mall, State Road #1, Ponce, PR 00731
- Ave. Munoz Rivera # 876 Hyde Park, Rio Piedras, PR 00927
- Recinto Sur Street Esq Paseo Colon Local 9, San Juan, PR 00901
- #392 Ave. De Diego, Rio Piedras, PR 00925
- Plaza Las Americas Shopping Center, Hato Rey, PR 00918
- Ave. Ashford # 1161, Condado, PR 00907
- Centro Del Sur Shopping, Suite 229, Ponce, PR 00717
- Cayey Shopping Center, Cayey, PR 00736
- De Diego Avenue #200, Rio Piedras, PR 00921
- El Senorial Shopping Center, Rio Piedras, PR 00927
- Rexville Town Center, Lot #3 S.R. 167, Km 0.6, Bayamon, PR 00957
- Ave. Comerio Esq. Luis Pales Matos, Toa Baja, PR 00957
- El Trigal Plaza, State Road # 2, Manati, PR 00674
- Plaza Yauco, State Road #2 & Road 12, Yauco, PR 00698
- Plaza Walmart State Road #3 Km. 134.7, Guayama, PR 00784
- State Road No. 100 Km. 7.3, Cabo Rojo Plaza, Cabo Rojo, PR 00623
- Corner Of Nativo Alers & Pr-411, Aguada, PR 00602
- State Road # 167, Km. 1.3, Bayamon, PR 00959
- Mahi Mahi Shopping Village State Roa, Dorado, PR 00646
- State Road #2 Km.13.9 Hato Tejas, Bayamon, PR 00959
- Plaza Aquarium Shop.Center, Carr.159, Toa Alta, PR 00953
- E-6 Zafiro Avenue, Caguas, PR 00725
- Parque Escorial Mall, Carolina, PR 00985
- Gautier Benitez Avenue 179, Caguas, PR 00725
- Carolina Shopping Center, Carolina, PR 00982
- Bayamon Oeste Shopping Center, Bayamon, PR 00961
Are deposits at Firstbank Puerto Rico insured?
Yes. Firstbank Puerto Rico is an FDIC-insured bank (FDIC certificate #30387). Deposits are federally insured up to $250,000per depositor, per ownership category — regardless of this institution's Trust Grade. The grade reflects financial strength and complaint history for comparison, not the safety of insured deposits.
Firstbank Puerto Rico: frequently asked questions
Is Firstbank Puerto Rico a good bank?
Firstbank Puerto Rico earns a Bankzia Trust Grade of C (71/100, "Average"), based on a financial-strength score of 98/100 and a customer-experience score of 43.5/100. Strongly capitalized (10.0% capital ratio); Strongly profitable (ROA 1.80%).
Is Firstbank Puerto Rico FDIC-insured?
Yes. Firstbank Puerto Rico is a FDIC-insured bank (FDIC certificate #30387). Deposits are protected up to the standard FDIC limit of $250,000 per depositor, per ownership category.
How big is Firstbank Puerto Rico?
Firstbank Puerto Rico holds $19.1 billion in total assets, ranking 4th of 5 banks we track in Puerto Rico. It operates 74 branches.
How many complaints does Firstbank Puerto Rico have?
Consumers filed 268 complaints about FIRSTBANK PUERTO RICO with the CFPB, or 14.1 per $1B in assets. 100% were answered on time. 0% closed with relief to the consumer.
Similar Banks
Financial data from FDIC call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is an independent resource and is not affiliated with any government agency or financial institution. Figures are for general information, not financial advice.
